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Privacy Policy

At Kloudy, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our hosting services.

1. Introduction

Applicability: All users and clients of Kloudy.

Our Commitment: Kloudy takes the security of your personal information very seriously. In this policy, we outline what information we collect, how we use it, and how we protect your data.

2. What Information We Collect

We may collect the following types of information when you interact with our platform:

Personal Information: Your name, phone number, email address, physical address, and payment information.

Log Information: Your IP address, browser type, and login timestamps when you use our website.

Order Related Information: Detailed information about the services you have ordered, support tickets, and live chat interactions.

3. How We Use This Information

We process your data for specific, clear purposes to ensure a smooth hosting experience:

  • To activate and provision your orders or services.
  • To communicate essential updates, alerts, and notifications with you.
  • To operate, maintain, and improve our services.
  • To keep our site, servers, and networks secure against unauthorized access.
  • To comply with legal requirements and local regulations when necessary.

4. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and keep you logged in. You may choose to disable cookies in your browser settings if you prefer, though some parts of our portal may not function optimally as a result.

5. Your Data Security

We implement modern security measures and robust administrative protocols to protect your information. However, internet usage always carries some inherent structural risk, and we do our absolute best to mitigate threats while acknowledging this online reality.

6. Sharing with Third Parties

We do not sell your personal information to anyone. However, in certain operational cases, data must be shared with trusted entities:

  • Third party payment gateways and payment service providers to safely process your financial transactions.
  • Relevant legal authorities if strictly required by applicable laws or official court orders.